Quality Question Bank
for Exam preparation

Q2. Tools and techniques used during the Quality Planning process include:

1. Benchmarking
2. all of the above
3. Benefit / cost analysis
4. Quality audits
5. a and b

Q3. CIP is:

1. A sustained, gradual change
2. all of the above
3. Continuous improvement process
4. Includes constancy of purpose and commitment to quality as part of its focus
5. a and b

Q4. Statistical Decision Making includes Pareto Analysis as a means of reducing errors in the total project process. Pareto Analysis ______________.

1. compares the error rate with the pass rate to determine the allowable number of errors per 1,000
2. compares the error rate of individuals to determine the compensation for bonuses
3. is a method of rejecting errors or variances from standards following self-inspection
4. is a procedure for ranking the errors to identify those contributing the most to failures [PMBOK p. B-2]
5. counts errors or failures to determine the added cost of all operations that do not meet the requirements

Q5. Machine wear and tear is ______________ source of variation.

1. Random
2. Natural
3. Assignable
4. Cannot be determined

Q6. Identify the cost not likely to reduce as a result of better quality.

1. Maintenance costs
2. Inspection costs
3. Scrap costs
4. Warranty and service costs

Q7. If data for MR chat shows non-normality, it is better to determine the control limits for the individuals control chart based on the ______________ of the correct underlying distribution.

1. Percentage
2. Percentiles
3. Rank
4. Mean

Q8. The process of evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards is called:

1. Quality Assurance
2. Quality Control
3. Quality Planning
4. Quality Review

Q9. For an ideal OC curve the probability of acceptance for lot fraction defective less than .01 is ______________.

1. Equal to 1
2. Less than 1
3. Greater than 1
4. 0

Q10. All of the following costs are likely to decrease as a result of better quality except ______________

1. customer dissatisfaction costs
2. inspection costs
3. maintenance costs
4. warranty and service costs